At CLOVENIA, we are committed to delivering your favorite fashion pieces as quickly and safely as possible. We partner with reliable carriers like USPS, FedEx, and UPS to ensure your order reaches your doorstep without a hitch.

1. SHIPPING DESTINATIONS

Currently, we focus on serving our customers within the United States. We are working on expanding our reach to international destinations in the near future.

2. SHIPPING TIMES

We know you’re excited to receive your new gear. That’s why we strive for speed:

  • Processing Time: Orders are typically processed and packed within 1-2 business days (excluding weekends and holidays).

  • Transit Time: Once shipped, your order will typically arrive within 5 to 7 business days.

  • Please note: Delivery times may vary slightly during peak holiday seasons or due to extreme weather conditions.

3. SHIPPING COSTS

  • Standard Shipping: We offer a flat shipping rate for all domestic orders.

  • FREE SHIPPING: Enjoy Free Standard Shipping on all orders over $75 (or your preferred amount).

  • The final shipping cost will be calculated and displayed at checkout.

4. ORDER TRACKING

Once your order has been handed over to the carrier, you will receive a Shipping Confirmation email containing your tracking number.

  • You can track your package directly on our website through the “Track My Order” page or via the carrier’s official website.

  • Please allow 24-48 hours for the tracking information to update.

5. WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@clovenia.com if you believe you have provided an incorrect shipping address.

6. LOST/STOLEN PACKAGES

CLOVENIA is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, if your tracking information states that your package was delivered but you have not received it, please contact the shipping carrier first, then reach out to us so we can assist you in the investigation.

7. CONTACT US

For any questions regarding your shipment, our team is here to help:

  • Email: support@clovenia.com

  • Working Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)